- Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
- Orders placed on Holidays or Weekend Days will be processed the following business day.
- Orders with Standard Service are processed within 1 - 2 business days.
- Orders with Overnight or Second Day Service will be processed the same business day if the order is placed by 3:00 PM EST.
- eGift Cards are processed daily except on Christmas Day. Please allow 12-24 hours for your eGift Card order to fully process.
You may submit your order via telephone at 1-877-310-9222. Our Online Customer Service Experts are available seven days a week, twenty-four hours a day to assist you.
To track your order, click on the tracking number next to the order to view the delivery status of your order.
*Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us by phone at 1-877-310-9222 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
An order, or part of an order, may be cancelled because:
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1-877-310-9222.
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-877-310-9222 and we will be happy to assist you.
Pre-sell items are not yet in stock but available for advanced purchase on our site. These items are shipped as soon as they are available. We will periodically notify you of the status of your Pre-sell item(s) via email. Please be assured that you will not be charged for any item until it has shipped. Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We must limit orders to six of any single item, with a maximum purchase of $750 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions Contact Us and we will be happy to assist.
- American Express
We do not accept:
- Layaway plan
- Personal checks
- Money orders
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
- The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
- You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment.
If an order is cancelled, the authorization hold will be removed by the issuing bank as per their policies. Each bank determines the time an authorization hold is kept on an account before it is released. For details on the removal of authorization holds, please contact the issuing bank’s customer service.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.
*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.
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